File a claim.
Every shipment is insured up to $500 automatically, more if you upgraded. Claims are reviewed and settled within 48 hours.
How claims work
01Submit
File your claim with the tracking ID and a description of the issue.
02Review
Our claims team verifies against tracking data, photos, and carrier records.
03Resolve
Approved claims are settled within 48 hours: credit or reimbursement, your choice.
Not sure if your shipment is covered? Check the insurance section on your tracking page, or visit the help center.