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Tracking a shipment
Where is my package?
What do the statuses mean?
My tracking ID is not working
Shipping documents
Claims & damage
Billing & payment
Accepted payment methods
Invoices and receipts
Payment status issues
Account & settings
Managing notifications
Updating company details
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API & integrations
Common questions
Enter your tracking ID in the search bar on any page or in the tracking dialog. You will see live location, status history, and the estimated delivery window.
Your shipment is moving between facilities or on a vehicle/aircraft/vessel. Tracking updates arrive every 30 seconds while it is moving.
Go to the claims page and submit your tracking ID, photos of the damage, and a description. Claims are processed within 48 hours.
Often yes, contact support with your tracking ID before the shipment reaches the destination hub. Redirects after dispatch may add a day.
Usually missing or mismatched documentation. Check the compliance section of your tracking page, then contact us; pre-clearance resolves most holds within a day.
Still stuck?
Our support team answers within one business hour, around the clock.